Airports Council International has announced the winners of its 2015 Airport Service Quality Awards based on feedback from over 550,000 passenger surveys at over 300 airports in 80 countries around the world. The Survey covers 34 key service areas and 8 major categories including: access,...

With the conversion of American's AAdvantage program to a spend-based model in the second half of 2016, the travel-rewards landscape will be fundamentally transformed. Every one of the largest U.S. carriers, except for Alaska Airlines, will then reward customers' loyalty in direct proportion to the...

When traveling abroad on a business trip, something as simple as a handshake introduction between new colleagues or potential business partners becomes an incredibly nuanced mini-event, capable of setting the convivial foundation necessary to strike a deal, or sabotaging the whole thing before you ever...

This year promises change in the managed travel industry. Now that U.S. airline mergers are largely behind us, carriers will compete for corporate business on the merit of their products and services. Hotels will ramp up revenue management strategies, analyzing booking patterns and the potential...