06 Oct Weather or Not, Delays Happen
As Hurricane Matthew marches through the Caribbean and up the southeastern shores of the United States, airlines are desperately trying to evacuate as many travelers as possible while re-scheduling a host of cancelled flights.
Such weather-related incidents cause significant travel impacts and disruptions across the entire air space system. Departures are delayed. Arrivals are delayed. And equipment is not where it is supposed to be. In the most severe cases, multiple cities or regions are impacted, causing a ripple effect across the entire global system.
These flight delays and cancellations can span the course of several days, creating extreme – and extremely frustrating – hold times with vendors, including airlines and agencies. Which is why Travel Leaders Corporate has created a clear action plan to communicate flight disruptions clearly and in a timely manner to our clients.
Travel Leaders Corporate continuously monitors global intelligence briefings to flag noteworthy risk developments, system delays and weather events. When one of these risks arises, we quickly take the following actions:
We Keep Our Travelers Connected – Disruptions alerts are sent to all our clients through TL Connect, our cutting-edge mobile communications platform that gives clients up-to-the-second updates as well as a dedicated agent to connect with.
We Anticipate Elevated Call Volumes – To mitigate excessive hold times, we increase staffing to support elevated call volumes – no matter what time of day it is.
We Proactively Review and Apply Airline Waivers – Our experienced Travel Counselors are well-versed on how airlines are managing the situation, so they know exactly how to reschedule your cancelled flights through airline wavers.
We Actively Monitor & Adjust – Travel Leaders Corporate will continue to monitor weather impacts and make adjustments as circumstances evolve. Our team never rests until the situations is handled and the client is satisfied.
Does your travel program have a contingency plan and adequate support in place in case of severe weather? It should!