02 Nov What Exactly is Duty of Care? Introducing CARE by Travel Leaders Group
This article is originally from Viewfrom36.com
Travel does not always go as planned. Of course, we expect the normal, day-to-day travel disruptions, such as flight delays and lost luggage. But what about the atypical ones, the ones that put travelers in harm’s way, like terrorist attacks, civil unrest or natural disasters? Your company is legally responsible to take care of your travelers during such events—and that’s called Duty of Care.
Looking out for the safety of your travelers is a growing need in today’s ever-changing business climate. Thanks to advances in technology and emerging global markets, travelers are now more mobile than ever, crossing the globe to nail down the latest deal. As such, corporations have an obligation to protect and keep track of employees by ensuring safe and secure travel on every trip.
Without a Duty of Care system in place, corporations face potentially harsh legal and financial penalties if a serious incident should affect one of their travelers. Given the current unpredictable global environment and growing security concerns, most travel security experts strongly recommend the creation of a well-structured and comprehensive travel risk policy.
Travel Management Companies (TMCs) play a crucial role in managing travel risk. Any TMC worth their salt should have a program in place that, at the very least, should be able to pinpoint travelers around the world and communicate with them in times of need.
Other Duty of Care solutions go beyond that. Some are now able to analyze data sources to proactively predict when traveler safety could be in jeopardy. But in order to achieve this effectively, they have to tap into a wide range of trusted data sources and scour that data with both human specialists and artificial intelligence.
That is the main reason Travel Leaders Group’s CARE program is so successful. We analyze more than 18,000 vetted sources—including U.S. government intelligence, trusted foreign intelligence, local police data and social media—in order to predict the future by wrapping context around the past. For example, CARE use of data science recognized the possibility for terrorist activity relating to the Brussels bombings in 2016. A full week before the bombings, CARE notified travelers and travel managers of “a high likelihood of elevated security in the capital, especially at airports and trains stations.”
Then, on March 22, 2016, three coordinated suicide bombings occurred in Brussels: two at the airport and one at a metro station. This is when CARE’s communication features kicked into gear.
Within minutes of the explosions, CARE immediately notified travelers and travel managers. Managers could see which employees were at risk, as well as their exact real-time locations, while travelers in the area were asked to “check-in” to confirm their well-being. Through the CARE app, travelers received important safety information as well as live updates on the ongoing situation.