Simplicity is the key to driving online booking tool adoption. Travelers want a user-friendly booking experience. Travel Leaders Corporate maintains tried and tested strategies for increasing online adoption including a Live Chat feature where our eCommerce specialists can view the traveler’s screen and “co-browse” the...

For the last decade and a half, it’s been a struggle for travel managers to strike the proper balance between full service and self-service platforms within their travel programs. As online booking tool penetration has grown substantially, so has mounting frustration from buyers and travelers...

There’s more to a business trip than the meeting. Yes, your presence at the meeting is the main reason the trip exists, yet there are other elements to your journey. There’s the car service to the airport, the lines at security and Starbucks, the flight...

Delta champions equal pay for women On average, women earn 21% less than men for the same job. At Delta, there is virtually no pay gap: in administrative jobs women earn 98% of what men do, and there’s statistical parity among male and female frontline or...

To tip or not to tip, and if yes, when and how much for what services? For many travelers, the rules are murky. How much to tip often depends on the circumstance, and there’s a wide variety of opinions on the matter. From airport skycaps...