J.D. Power Hotel Guest Satisfaction Study

Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Study. Now in its 22nd year, the study measures overall guest satisfaction across eight hotel segments, from economy to extended stay to luxury. It looks at key factors such as reservations, check-in/check-out, guest rooms, food and beverage, hotel services, hotel facilities and cost and fees. More