Marriott’s New Cancellation Policy Not Embraced by Travel Managers

Marriott’s new cancellation policy, which includes a one room-night penalty for cancellation within 48 hours of check-in, is not popular with travel managers and business travelers. In a poll conducted by the Business Travel Coalition, 59 percent of respondents indicated that they would likely book away from Marriott properties, and 20 percent were unsure if they would do so. The study reported that 30 percent of respondents are considering a travel-policy change that restricts travelers from booking Marriott properties, while 68 percent indicated they would seek to negotiate an exception for their travelers. Read more.