How Delta Masters the Game of Overbooking Flights

When Delta overbooks a flight, they let their passengers decide how much getting bumped is worth. Here’s how it works. When passengers on overbooked flights check in online or at the check-in kiosk, they’re asked what the dollar value of the travel voucher they would accept as compensation for volunteering their seats. They give you a hint, too — “Delta accepts lower bids first.” By the time you reach the gate, the gate attendants already have a list of passengers to call up to confirm they’ll fly standby. If your bid is low enough, you’ll be on that list. Read more.