United Loosens Travel Agency Rebooking Parameters

United Airlines has eased restrictions on travel agency partners that are rebooking on behalf of their clients after schedule changes and irregular operations, bringing their rebooking capabilities more in line with what United’s reservation team is able to do.

Previously, when a flight’s schedule changed, agents could rebook restricted, or nonrefundable, flights only to four booking classes above the original booking’s fare class, United senior manager of sales communications and policies Brian Miller said. Now, agents can rebook in any class up to M, which is full-fare refundable economy. Air carriers have dozens of classes, but the new rule now allows many more scenarios in which an agent can, for example, rebook a deep discount economy ticket for a discount economy ticket. Read more