Managing travel for medical and pharmaceutical professionals is all about delivering great customer experiences in a constantly changing and complex environment. Whether helping a doctor attend an industry conference or assisting a patient to participate in a clinical trial overseas, travel services need to be delivered flawlessly and without distraction 24/7/365.
As an experienced leader in the medical and pharmaceutical industry travel, we can manage these expectations well. We have decades of expertise in planning and operational execution of tens of thousands of clinical patient movements, exceeding the service expectations of medical professionals, as well as having planned and executed hundreds of industry conferences and events, all while being compliant with Sunshine Act regulations.
We can deliver these services to you, as we have made significant investments in the people, processes, and technologies to support the unique needs of this industry. We’ve built customized solutions for clinical research organizations in support of patient trial participation, and we have developed specialized travel counselor teams that understand how to handle the unique door-to-door travel requirements of critically ill patients and their families. Our Centers of Excellence provide access to all the specialized travel supplier content required to support your business, from charter air and helicopter services to ground transportation providers.
Our experienced travel advisors are at the heart of the value we deliver. They ensure that your most important asset, your people, can focus on their mission and not have to worry about the trip logistics. We have the knowledge, expertise, and experience to get your travelers where they need to be and when they need to be there regardless of travel conditions, restrictions, or other challenges they may face along the way. We also get them back home again, safely and with minimal friction and distraction.
SUB VERTICALS
- Pharmaceutical and Medicine Manufacturing
- Medical Equipment Manufacturing
- Medical Equipment Services
- Medical and Pharmaceutical Research Organizations
- Medical and Surgical Hospitals
- Medical Laboratories
- Healthcare Services providers
» WE KEEP IT MOVING FORWARD
Managing travel for medical and pharmaceutical professionals is all about delivering great customer experiences in a constantly changing and complex environment. Whether helping a doctor attend an industry conference or assisting a patient to participate in a clinical trial overseas, travel services need to be delivered flawlessly and without distraction 24/7/365.
As an experienced leader in the medical and pharmaceutical industry travel, we can manage these expectations well. We have decades of expertise in planning and operational execution of tens of thousands of clinical patient movements, exceeding the service expectations of medical professionals, as well as having planned and executed hundreds of industry conferences and events, all while being compliant with Sunshine Act regulations.
We can deliver these services to you, as we have made significant investments in the people, processes, and technologies to support the unique needs of this industry. We’ve built customized solutions for clinical research organizations in support of patient trial participation, and we have developed specialized travel counselor teams that understand how to handle the unique door-to-door travel requirements of critically ill patients and their families. Our Centers of Excellence provide access to all the specialized travel supplier content required to support your business, from charter air and helicopter services to ground transportation providers.
Our experienced travel advisors are at the heart of the value we deliver. They ensure that your most important asset, your people, can focus on their mission and not have to worry about the trip logistics. We have the knowledge, expertise, and experience to get your travelers where they need to be and when they need to be there regardless of travel conditions, restrictions, or other challenges they may face along the way. We also get them back home again, safely and with minimal friction and distraction.
SUCCESS STORIES
Who is the client?
A global Clinical Research Organization specializing in clinical trial support to the pharmaceutical industry.
What goals, objectives, or challenges was the client looking for Travel Leaders Corporate to help address?
The client was looking to outsource the process of managing travel for clinical trial patients and their advocates, to focus its staff on patient recruiting, patient care, and increasing the number of patients participating in any given trial.
What services did we provide to enable the client to meet their needs and accomplish their goals or objectives?
Travel Leaders Corporate developed a full end-to-end patient travel program to support the special needs of clinical trial patients, ranging from provisioning special ground transportation services and airport escort services, arranging unique housing needs for the patient and their families, arranging charter flights and air ambulance services while complying with required HIPAA regulations.
What measurable benefits did the client realize as a direct result of the services implemented by Travel Leaders Corporate?
The client was able to shift staff from travel services to patient services to support the growth of its business without adding additional personnel costs while increasing the number of patients they could recruit to participate in clinical trials.
SUB VERTICALS
- Pharmaceutical and Medicine Manufacturing
- Medical Equipment Manufacturing
- Medical Equipment Services
- Medical and Pharmaceutical Research Organizations
- Medical and Surgical Hospitals
- Medical Laboratories
- Healthcare Services providers
SUCCESS STORIES
Who is the client?
A global software publishing and electronic design automation company with over $4 billion in annual income.
What goals, objectives, or challenges was the client looking for Travel Leaders Corporate to help address?
A leading software publishing company was managed by a competitor travel management company for five years. Within that time, the global consolidation sought by the client had failed to occur, with only about 50% of its locations consolidated. The lack of consolidation across international locations left a large margin for error in the subsequent reporting and reconciliation process. Another challenge faced was that global reporting was inconsistent across all international markets, covering only a small fraction of cumulative expenditures. As a result, the client experienced a lack of visibility and insight into reporting and uncertain data accuracy.
What services did we provide to enable the client to meet their needs and accomplish their goals or objectives?
Through its immense experience in the professional travel marketplace, Travel Leaders Corporate assigned a European Regional Account Manager to implement global consolidation on an expedited timeline and provided customized data and reporting tools. We consulted the client on the appropriate set of data elements to track with each travel transaction to ensure the data accuracy was captured at the time of booking, thus streamlining the reporting and reconciliation process. Travel Leaders Corporate also provided the client with a unique online self-booking tool platform to deliver cost savings and increased efficiency without introducing complexity into the buying process. As a further step in the oversight process, all travel reservations were sent to Universal Health Care for a comprehensive risk assessment and coordinating management plan, ensuring that the Duty of Care obligation was met.
What measurable benefits did the client realize as a direct result of the services implemented by Travel Leaders Corporate?
Within three months following implementation, we successfully consolidated 83% of the client’s global expenditures, which subsequently increased to 100% in just one year. Currently, the company’s reporting encompasses 100% of global spending, leading to improved buying power, transparency into travel expenditures, and unified travel policies throughout the world. Better reporting insight and accuracy have allowed the client to receive the optimal value and savings for international market share. In addition, the client has experienced a significant reduction in TMC costs, global travel costs, and the number of on-site agents needed due to the widespread adoption of the online self-booking tool in the US, EMEA, and China.